Important Information about Non-Payment for Water Services

In compliance with SB 998 (The Water Shutoff Protection Act), the City established a Policy on the Discontinuation of Residential Water Service Due to Nonpayment.

This Policy is also available in the following languages:

Spanish
Chinese
Tagalog
Vietnamese
Korean
Arabic

Disconnection of Water Service Data (SB 998)

Below is information on the City of Simi Valley’s service disconnections pursuant to Section 116918 of the California Water Shutoff Protection Plan (Senate Bill 998). The code requires that an urban and community water system shall report on the urban and community water systems internet website the number of annual discontinuations of residential services for inability to pay.

Note: Due to the coronavirus pandemic, the City of Simi Valley paused disconnections for non-payment beginning in March 2020, and resumed non-payment disconnections in May 2023.

Year                 Shut off (YTD)
2023                      806
2024

Telephone Payments

Customers may pay their City of Simi Valley Waterworks District No. 8 water bills by telephone, 24-hours a day by calling (805) 583-6300.

Mailed and In-Person Payments

If you are a customer of Waterworks District No. 8, you may want to pay your bill in person at:

City of Simi Valley
Attn: Customer Services Division
2929 Tapo Canyon Road
Simi Valley, CA  93063

The City of Simi Valley lobby is open Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m., excluding holidays.

Online Portal

In order to use the online portal you must register and link your login information to your account number.

Instructions on how to link your account to your community username

Please use the buttons below to pay your water bill, start or stop service, learn how to read your water bill, and learn about water conservation in Simi Valley. If you would like to pay your bill in person or by phone, please scroll down the page. Please note that these options are for Waterworks District Number 8 Customers. Golden State Water Customers can pay their bills on the Golden State Water website.